Return policy

🔄 Refund & Return Policy
At Relaxory Care, customer satisfaction is important to us. If you receive a product that is defective, damaged, or not as described, we are happy to assist you.
✅ Eligible Returns
We accept returns and offer refunds in the following cases:
The product arrives damaged or defective
The product is not as described or does not match the images shown on our website
The product has manufacturing issues that affect its functionality
⏱ Return Request Timeframe
You must contact us within 7 days of receiving your order to request a return or refund.
📩 How to Request a Return
To initiate a return, please email us at: 📧 mohammedsyria148@gmail.com
Include:
Your order number
Clear photos or videos showing the issue
A brief explanation of the problem
Our support team will review your request and respond within 24–48 hours.
🚚 Return Shipping
In approved cases, we will provide return instructions.
Return shipping costs may be covered depending on the issue.
Items must be unused and in their original packaging unless the issue is due to a defect.
💳 Refund Process
Once approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
❌ Non-Returnable Items
Products damaged due to misuse or normal wear and tear
Requests made after the 7-day period